Contact & FAQ

✨ FAQ – THE PARK VAULT ✨

When will my order ship?

All orders are processed within 7–10 business days (excluding weekends & holidays). You’ll receive a shipping confirmation with tracking once your order is on its way ✨

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Are your shirts made to order?

Yes! Each piece is made just for you, which helps reduce waste and allows us to create with intention 💖 Because of this, please allow full processing time before reaching out.

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What brand shirts do you use?

We use Comfort Colors tees for their soft, lived-in feel and relaxed fit—perfect for park days and everyday wear ✨

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How do your shirts fit?

Our tees are unisex and true to size for a relaxed fit. For an oversized look, we recommend sizing up. Please refer to the size chart before ordering 🤍

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Can I change or cancel my order?

Because orders begin processing quickly, changes or cancellations are not guaranteed. Please double-check your size, color, and shipping address before completing checkout.

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Do you accept returns or refunds?

Due to the made-to-order nature of our items, all sales are final. We do not accept returns, exchanges, or refunds.

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What if my item arrives damaged or incorrect?

If there is an issue with your order, please contact us within 48 hours of delivery with photos, and we’ll be happy to help ✨

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How can I contact you?

You can reach us anytime at

📧 theparkvaultco@gmail.com

or send us a DM on Instagram @theparkvaultco 💌

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💌 REFUND POLICY

All sales are FINAL SALE.

Because each item is made to order, we do not offer refunds, returns, or exchanges for any reason, including but not limited to:

• Incorrect sizing

• Buyer’s remorse

• Color variation

• Shipping delays once shipped

Please review all product descriptions and size charts carefully before placing your order.

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🚚 SHIPPING POLICY

• Orders are processed within 7–10 business days

• Shipping times vary based on location and carrier

• Once your order has shipped, we are not responsible for:

• Carrier delays

• Lost or stolen packages

• Incorrect addresses provided at checkout

Please ensure your shipping address is correct before placing your order ✨